Shipping & Delivery

WE SHIP WORLDWIDE AND FREE SHIPPING ON ALL ORDERS $120 OR MORE.

 

FLAT RATE DHL EXPRESS: $20 OR FREE ON ALL ORDERS $120 OR MORE.

  • Delivered within 3-5 working days to metro areas and within 5 – 7 working days to the rest of the country. **
  • Please allow 1-2 processing days (business days only).
  • Delivery is Monday to Friday.
  • tracking number is included.

Note: Subject to placing your order before specific cut-off times. Details available in checkout.

STANDARD SHIPPING: $10

  • Delivered within 7-12 working days to metro areas and within 7 – 14 working days to the rest of the country.
  • Please allow 1-2 processing days (business days only).
  • Delivery is Monday to Friday.
  • tracking number is included.

Note: Subject to placing your order before specific cut-off times. Details available in checkout.

** For regional and remote areas your shipping will be changed to standard shipping.

FREQUENTLY ASKED QUESTIONS

 

HOW LONG WILL IT TAKE TO PROCESS MY ORDERS?

Orders are typically processed and shipped between 9am and 11am Monday through Friday. Orders placed over the weekend or during a major holiday will be shipped the following Monday. Please note that depending on the number of orders, it can sometimes take longer. Please contact us if you need an order expedited or if you are curious about processing times.

WHAT HAPPENS TO LOST/STOLEN PACKAGES?

We are not responsible for lost, stolen, or delayed packages. For international orders we highly recommend the Flat Rate DHL Express or USPS Priority options. For all domestic orders we would suggest choosing UPS option so that your package can be tracked and delivered safely and with confidence.

I PUT IN THE WRONG SHIPPING ADDRESS. WHAT CAN YOU DO?

If you have completed your order and realize you’ve entered the wrong shipping address, please contact us immediately with your order number and correct shipping address at Online Customer Service. Our e-commerce team is in the office Monday-Friday 9am-5pm, so don’t panic if you don’t hear back from us right away!

If you have already received your shipping confirmation, and your order has left the building, it will not be possible for us to intercept the package.

CAN YOU SHIP TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?

Yes. At checkout you will be able to enter separate billing and shipping information. You must give us the correct billing address and the phone number your credit card company has listed on your account. This is for verification purposes. Store does not ship any order without proper billing information.