Returns Policy

Policy for returning Lush&Lux lingerie

For change of mind, we offer a 30 Day No Hassle Exchange Policy on the proviso that the exchange garment meets the conditions as set out in the below terms:
– Any labels are still attached to the product.
– Products are returned in the original undamaged box.
– The product has not been worn (except to try on for size)
– The product has not been damaged or soiled.
– The product has not been altered by you in any way.
– The product is accompanied by the original invoice.
– We do not accept returns for pantyhose, stockings and stocking type bodysuits.
Please remember to wear a liner when trying on your lingerie bottom or an outfit that has a panty bottom. We trust that most people are honest and will take the time to try on lingerie carefully.
For faulty products, we offer a 30 DAY REPLACEMENT WARRANTY, from the date you receive your product. We do not offer a satisfaction guarantee on any of our products, however true to our high level of customer service, we will always endeavour to keep our customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Our Postal Address for all returns
Please return your product(s) to:
P.O Box 8055, Oakleigh East, 3166, Victoria
When returning your product, please make sure you provide the following details:
– Your full name
– Your order number
– Reason why you are returning the product
– Your instructions informing us how you would like the issue resolved.
– Please ensure adult products are clean before they are returned
Including the original order confirmation or invoice you received with your product, will help us tremendously. Also, if you haven’t previously provided a contact phone number, please include this with your return. This will help us to quickly resolve the issue, should we need to contact you.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.